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Privacy Policy

Sullivan’s Electric LLC & Dream Home Innovations LLC
Effective Date: 6-8-2026

This Privacy Policy describes how Sullivan’s Electric LLC (“Company,” “we,” “our,” or “us”), including services provided under Dream Home Innovations LLC, collects, uses, stores, and protects customer information.

By using our services, website, estimates, invoices, or communication systems, you agree to this Privacy Policy.

1. Companies Covered

This Privacy Policy applies to services performed by:

  • Sullivan’s Electric LLC — electrical services, contracting, service calls, billing, and operationsDream Home Innovations LLC — smart home systems, security systems, surveillance, networking, home automation, and audio/video installations

Although services may be branded differently, customer information may be managed through Sullivan’s Electric LLC for operations, billing, scheduling, insurance, and customer support.

2. Information We Collect

We may collect information including:

Contact Information

  • NameAddressEmail addressPhone number

Project Information

  • Property detailsService historyEquipment installedSystem configurations

Payment Information

  • Invoice historyBilling detailsPayment status

Note: We do not store full credit card information.

Technical & Security Information (when applicable)

For smart home, surveillance, or security projects, we may temporarily access:

  • Security system settingsSurveillance camera configurationsSmart home settingsWi-Fi/network settingsUsernames, passwords, passcodes, or temporary access credentials

Access is used solely for installation, configuration, troubleshooting, maintenance, or customer-requested support.

3. How We Use Information

Customer information may be used to:

  • Schedule servicesProvide estimates and invoicesComplete installations and repairsProvide customer supportMaintain service recordsProcess paymentsCommunicate regarding appointments or projectsImprove services and operations

We may also use project photos for internal documentation, training, warranty support, or marketing unless you request otherwise in writing.

4. Security Systems, Surveillance & Customer Privacy

For security, surveillance, and smart home systems:

  • We respect the sensitive nature of customer access.Any credentials, camera access, recordings, or system permissions obtained during service are used only for project completion and support purposes.We do not monitor customer systems after project completion unless: specifically requested by the customer, or authorized for troubleshooting or service.

Customers are strongly encouraged to:

  • Change passwords after installationRemove temporary installer accessUpdate user permissions after service completion

After project completion, customers assume responsibility for ongoing system security.

5. Sharing of Information

We do not sell customer information.

We may share limited information only when necessary to:

  • Process paymentsCoordinate permits or inspectionsOrder equipment or warranty replacementsWork with authorized vendors or subcontractors involved in the projectComply with legal obligations
     
  • SMS/Text Messaging Privacy
    If you provide your mobile phone number and consent to receive text messages from Sullivan’s Electric LLC, we may use SMS/text messaging for service-related communications, including scheduling, appointment coordination, estimates, job updates, customer service, and other communications related to your requested services.
    SMS consent and mobile phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing or promotional purposes.
    We may use service providers as necessary to facilitate text message delivery; however, SMS consent is not sold or shared with third parties for their own marketing purposes.

6. Data Protection

We take reasonable measures to safeguard customer information from unauthorized access, misuse, or disclosure.

However, no electronic system or network can be guaranteed 100% secure.

7. Website & Cookies

Our website may collect limited technical information such as:

  • Browser typeDevice typeWebsite usage information

This information helps improve website performance and customer experience.

Third-party tools (such as analytics, scheduling, forms, or payment processors) may also collect data according to their own privacy policies.

8. Customer Rights

Customers may request to:

  • Review stored informationCorrect inaccurate informationRequest deletion of certain information where legally permitted

Some information may be retained for legal, accounting, warranty, insurance, or service history purposes.

9. Retention of Information

We retain customer information only as long as reasonably necessary for:

  • Business operationsWarranty supportInsurance documentationLegal complianceTax and accounting records

10. Changes to This Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised effective date.

11. Contact Information

For questions regarding this Privacy Policy, contact:

Sullivan’s Electric LLC
888-308-6448
john@sullivanselectric.net

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