Privacy Policy
Sullivan’s Electric LLC & Dream Home Innovations LLC
Effective Date: 6-8-2026
This Privacy Policy describes how Sullivan’s Electric LLC (“Company,” “we,” “our,” or “us”), including services provided under Dream Home Innovations LLC, collects, uses, stores, and protects customer information.
By using our services, website, estimates, invoices, or communication systems, you agree to this Privacy Policy.
1. Companies Covered
This Privacy Policy applies to services performed by:
- Sullivan’s Electric LLC — electrical services, contracting, service calls, billing, and operations
- Dream Home Innovations LLC — smart home systems, security systems, surveillance, networking, home automation, and audio/video installations
Although services may be branded differently, customer information may be managed through Sullivan’s Electric LLC for operations, billing, scheduling, insurance, and customer support.
2. Information We Collect
We may collect information including:
Contact Information
- Name
- Address
- Email address
- Phone number
Project Information
- Property details
- Service history
- Equipment installed
- System configurations
Payment Information
- Invoice history
- Billing details
- Payment status
Note: We do not store full credit card information.
Technical & Security Information (when applicable)
For smart home, surveillance, or security projects, we may temporarily access:
- Security system settings
- Surveillance camera configurations
- Smart home settings
- Wi-Fi/network settings
- Usernames, passwords, passcodes, or temporary access credentials
Access is used solely for installation, configuration, troubleshooting, maintenance, or customer-requested support.
3. How We Use Information
Customer information may be used to:
- Schedule services
- Provide estimates and invoices
- Complete installations and repairs
- Provide customer support
- Maintain service records
- Process payments
- Communicate regarding appointments or projects
- Improve services and operations
We may also use project photos for internal documentation, training, warranty support, or marketing unless you request otherwise in writing.
4. Security Systems, Surveillance & Customer Privacy
For security, surveillance, and smart home systems:
- We respect the sensitive nature of customer access.
- Any credentials, camera access, recordings, or system permissions obtained during service are used only for project completion and support purposes.
- We do not monitor customer systems after project completion unless: specifically requested by the customer, or authorized for troubleshooting or service.
Customers are strongly encouraged to:
- Change passwords after installation
- Remove temporary installer access
- Update user permissions after service completion
After project completion, customers assume responsibility for ongoing system security.
5. Sharing of Information
We do not sell customer information.
We may share limited information only when necessary to:
- Process payments
- Coordinate permits or inspections
- Order equipment or warranty replacements
- Work with authorized vendors or subcontractors involved in the project
- Comply with legal obligations
6. Data Protection
We take reasonable measures to safeguard customer information from unauthorized access, misuse, or disclosure.
However, no electronic system or network can be guaranteed 100% secure.
7. Website & Cookies
Our website may collect limited technical information such as:
- Browser type
- Device type
- Website usage information
This information helps improve website performance and customer experience.
Third-party tools (such as analytics, scheduling, forms, or payment processors) may also collect data according to their own privacy policies.
8. Customer Rights
Customers may request to:
- Review stored information
- Correct inaccurate information
- Request deletion of certain information where legally permitted
Some information may be retained for legal, accounting, warranty, insurance, or service history purposes.
9. Retention of Information
We retain customer information only as long as reasonably necessary for:
- Business operations
- Warranty support
- Insurance documentation
- Legal compliance
- Tax and accounting records
10. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised effective date.
11. Contact Information
For questions regarding this Privacy Policy, contact:
Sullivan’s Electric LLC
888-308-6448
john@sullivanselectric.net